Sequential Competitive Location on Networks (Europäische

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KPI: to define Key Performance Indicators for the service. To better understand the process of a call-centre that provides knowledge-based support (responses) to queries from a customer base, the following general theoretical schema, the Query-Response Cycle is proffered. This section provides a detailed taxonomy of the III-RM, including detailed graphic, platform service categories, and external environment sub-entities. In the new Digital landscape which is dominated by customer experience these benefits now come to the fore.

Pages: 178

Publisher: Peter Lang GmbH, Internationaler Verlag der Wissenschaften; 1 edition (April 10, 2013)

ISBN: 363162767X

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Download Sequential Competitive Location on Networks (Europäische Hochschulschriften / European University Studies / Publications Universitaires Européennes) pdf

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